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From the Blog

  • How long does it take to process a return?
    Once we receive your returned item, it will take 5-7 business days to process the return and issue a refund. You will receive a confirmation email once the refund has been processed. For any inquiries, please contact our customer service at info@citrissan.com or call us at +1(804) 218-2721.
  • What should I do if my order is damaged during shipping?
    If your order arrives damaged, please contact our customer service team immediately with photos of the damaged items and packaging. We will assist you with a replacement or refund. You can reach us at info@citrissan.com or call us at +1(804) 218-2721.
  • What payment methods do you accept for refunds?
    Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your card. If you used another payment method, please contact our customer service team for assistance at info@citrissan.com or call us at +1(804) 218-2721.
  • Can I change my shipping address after placing an order?
    If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your address before the order is shipped.
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