Faqs 

About Us

CitrisSan is a small home business located on the outskirts of Richmond, VA in Chesterfield County. The idea of CitrisSan was born from the shortage of hand sanitizer in the USA as a result of the Global Pandemic, COVID 19. Inspired by the pleasant scents of citrus fruits, our signature scents are Lemon, Lime and Grapefruit citrus.  We started the business on March 30, 2020, with two scents Lemon and Lime and only offered those two scents in our hand sanitizer. Now, we have over 7 products in our inventory and we continue to add more thanks to feedback and ideas from our customers. We aim to please, our customers are our most valuable asset.    

Product Preparation

Our products are prepared from a mixture of Certified USP Ethyl Alcohol, 91% organic Aloe Vera Gel and 100% cold pressed fruit peel essential oils. Our final alcohol content is 70% Alcohol which is the recommended percentage per CDC to kill most germs. The final concentration of our alcohol and Aloe solution is measured using a Refractometer and Hydrometer. The fruit peel essential oils may or may not have a natural color.  The color is naturally occurring.  We do not add any additional color additives to our hand sanitizer. For a list of ingredients for each product, please read the ingredients list before making your purchase. 

Product Testing

CitrisSan Hand Sanitizer is tested yearly at an accredited laboratory for alcohol percentages. This includes testing for percentages of Ethyl alcohol and Isopropanol. We also have testing for Methanol to ensure there is none present in CitrisSan Hand Sanitizer. 

Recycled Packing

We believe in recycling.  Please recycle empty PET bottles by rinsing them out thoroughly with water and disposing them in your home recycling bin. If you don't participate or aren't offered recycling in your community, you can send us your empty bottles and we will recycle them for you.  

Shipping

Shipping cost of 5.95 flat rate for all orders.  We ship USPS Priority 1-3 business days. Orders over $35.00 will ship free of charge.  We delivery fee of charge within a 40 mile radius of Richmond , VA . This includes  the following localities, Chesterfield, Richmond, Hopewell, Petersburg and Henrico. and beyond.  

Payments

We accept all major forms of credit card payments including PayPal

Refunds 

If you are dissatisfied with your product for any reason, we will provide a full refund . To receive a refund, please contact us within 14 business days upon receiving your product. We will mail a return label  for you to send back the unused item.  Upon receipt of the unused item, we will provide you a full refund. Refund will be reimbursed using the same payment method of the original purchase.  

Proper hand sanitizer use

Place the recommended amount of hand sanitizer (roughly the size of a quarter) in the palm of your hand. Rub your hands together thoroughly, including the space between your fingers. Stop rubbing your hands once the skin is dry.

Whenever possible, proper hand washing with soap and water is recommended. However, in any case where soap and water is not available, using an alcohol-based hand sanitizer is a convenient solution for effectively cleaning and killing germs.

FYI

We prime all of our dispensing pumps and sprayers before they leave our facility.  We do this to ensure that there are no malfunctioning of dispensers.